Frequently asked questions
You can deposit between 9:00 AM and 11:00 PM from Saturday to Friday and withdraw between 9:00 AM to12:00 PM from Monday to Thursday
If you register your withdrawal request during the working hours of the finance team, the requested amount will be deposited into your account within a maximum of 1 hour. Please note that with the local exchange method, the time of deposit varies depending on the working hours of local banks and the type of transfer. If your money is not deposited to your account within 24 hours, please contact our support team.
There have been various methods considered for the user to facilitate the deposit and withdrawal procedures. You are able to top up your account through our trusted exchanges, local banks, Top Change payment gateway, and through T Pay deposit, around the clock 24/7. Kindly note that timing for local withdrawal and deposit will vary depending on holidays, working hours and other banking limitations in different countries.
No, all you trade and your personal information are confidential.
• The minimum deposit is 10$ for the Amateurs Account, Scalping Account 200$, VIP Spread 10,000$ and on Standard Account is 50$ • The maximum deposit amount for the Amateur account is 1000$, but this amount is unlimited to other accounts.
You can view your Deposits requestes under My Request section in your user panel
If you register your withdrawal request during the working hours of the finance team, the requested amount will be deposited into your account within a maximum of 1 hour. Please note that with the local exchange method, the time of deposit varies depending on the working hours of local banks and the type of transfer. If your money is not deposited to your account within 24 hours, please contact our support team.
Yes, however, in this case you must upload the following information or email it. • Joint-account form • Identification documents of account holders • A copy of the new bank statement that clearly shows the names of the account holders and the account number • Payment confirmation from the specified account
Financial FAQs
Yes, client fund security is our top priority. We segregate client funds from our own operational funds and hold them with top-tier banks. Additionally, we adhere to strict regulatory standards to ensure your money is always protected.
WinnerFX offers several funding options, including bank wire transfers, credit/debit cards, and various e-wallets. Please visit our “Deposits & Withdrawals” page on our website for more detailed information about funding methods, processing times, and any applicable fees.
We are transparent about our fees and charges. Depending on the account type, we may charge spreads, commissions, and overnight financing fees. For detailed information on our fees, please refer to the “Fees and Charges” section on our website.
Once you’ve funded your account, you can start trading through our web-based platform or by downloading our mobile app. Our platforms provide real-time market data, advanced charting tools, and a wide range of trading instruments to help you make informed decisions.
Yes, WinnerFX is regulated by prominent international authorities. Our regulatory status ensures that we adhere to the highest standards of transparency, client protection, and market integrity. Please visit our “Regulatory Information” page for more details.
Our dedicated customer support team is available 24/5 to assist you with any questions or issues. You can contact us via live chat, email, or phone. Visit our “Contact Us” page for more information.
Absolutely! We believe in empowering our clients through education. We offer a wide range of educational resources, including webinars, e-books, articles, and tutorial videos, to help you improve your trading skills and knowledge.
To withdraw funds, access the ‘Withdrawal’ section within your user panel, select your preferred withdrawal method, and follow the instructions provided. Withdrawals are processed promptly, and details on timings and fees can be found on our “Deposits & Withdrawals” page.
At WinnerFX, we accommodate various trading strategies, including scalping, hedging, and the use of EAs (Expert Advisors). For any specific restrictions or guidelines, please consult the “Trading Policies” section on our website.
Registration Process FAQs
To register for an account, please visit our website at WinnerFX.com and click on the “Sign Up” or “Register” button. You will be guided through a straightforward registration process, which can be completed in just a few minutes.
During the registration process, you’ll need to provide some basic information including your name, email address, phone number, and date of birth. Additionally, you will be asked to create a secure password for your account.
To comply with regulatory requirements and ensure the security of your account, we require the following documents for verification:
- A valid government-issued photo ID (such as a passport or driver’s license).
Proof of residence, such as a recent utility bill or bank statement showing your name and address.
- These documents can be uploaded directly through your user panel on our website.
WinnerFX accepts clients from many countries worldwide. However, due to regulatory restrictions, there may be certain countries from which we cannot accept clients. Please check our website for the list of eligible countries or contact our support team for more information.
WinnerFX offers several account types to cater to the diverse needs and preferences of our traders. Detailed information about each account type, including features, benefits, and requirements, is available within your user panel after registering. This allows you to choose the most suitable account type based on your trading style and investment goals.
Once you have submitted all required documents, the verification process typically takes 1-2 business days. Our team works diligently to review your documents and verify your account as quickly as possible.
The minimum deposit required to open an account varies depending on the account type you choose. Detailed information about minimum deposit requirements is available in your user panel.
After your account is verified, you can fund it using one of several deposit methods offered, including bank transfers, credit/debit cards, and e-wallets. Detailed instructions and information on funding your account are available in your user panel.
Yes, clients are allowed to open multiple trading accounts with WinnerFX. Each account can be registered under the same name but will require you to select different account types or currencies as per your trading needs.
Making Edits and Changes FAQs
To change your account password, please log in to your dashboard on WinnerFX.com, navigate to the “Account Settings” or “Security Settings” section, and select “Change Password.” You will need to enter your current password followed by the new password. Ensure your new password is robust and unique to maintain your account’s security.
If you forget your password, click on the “Forgot Password?” link on the login page. Enter the email address associated with your account, and we will send instructions on how to reset your password. Please follow the steps carefully to regain access to your account.
Yes, you can update your personal information, such as your address or phone number, directly through your dashboard. Changes to sensitive information, such as your name or date of birth, may require additional verification. Contact our customer support team for assistance with updating sensitive personal information.
To change your registered email address, you will need to contact our customer support team directly. This ensures the security of your account and verifies your identity before making such changes. Please provide a valid reason and any necessary documentation to support your request.
For name changes due to marriage, divorce, or a legal name change, please contact our customer support team. You will need to provide legal documentation (such as a marriage certificate or court document) to verify the change. Our team will guide you through the process and update your account accordingly.
The ability to change the currency of your account depends on the account type and WinnerFX policies. It may be more straightforward to open a new account in the desired currency. Please consult with our customer support for advice tailored to your specific situation.
Yes, you can request to change the leverage on your trading account. This can typically be done through your dashboard or by contacting customer support. Note that changing leverage can affect both potential profits and losses.
For any assistance with edits and changes to your account, our customer support team is here to help. Reach out via live chat, email, or phone for personalized support.
